Welcome to Ovelya. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to these Terms & Conditions, along with our Privacy Policy and Return & Refund Policy. If you do not agree with these terms, please discontinue using our website.
1. Acceptance of Terms
By accessing, browsing, or purchasing from Ovelya, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the applicable provisions.
2. About Ovelya
Ovelya is an online shopping store offering products across multiple categories, including Home, Kitchen & Living, Beauty & Personal Care, Health & Wellness, Fashion & Accessories, Toys, Kids & Baby, Pet Supplies, Office, School & Craft, and Travel & Luggage.
Our objective is to provide customers with convenient access to everyday essentials and lifestyle products at value-driven prices.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.
Minor variations in colour, appearance, packaging, or dimensions may occur due to screen settings, lighting, manufacturer updates, or product variations.
Customers are encouraged to review the product description, specifications, intended use, and other available information before placing an order.
Ovelya reserves the right to update product information, listings, and availability as necessary.
4. Pricing & Payments
All prices are displayed in Indian Rupees (INR), unless otherwise stated.
Prices and promotional offers may change from time to time.
Applicable taxes, shipping charges, and other fees will be displayed or communicated as required.
Payments are processed through the payment methods and payment gateways available at checkout.
Orders are subject to successful payment authorization, except where a permitted alternative payment method applies.
Promotional discounts and multi-buy offers are subject to their applicable conditions.
Ovelya reserves the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from an existing order.
5. Order Confirmation & Cancellation
After an order is placed, customers may receive an order confirmation through the contact details provided.
Order confirmation acknowledges receipt of the order but may remain subject to payment verification, stock availability, and order validation.
Ovelya may cancel or decline an order where reasonably necessary due to stock unavailability, payment failure, suspected fraudulent activity, incorrect listing information, or other legitimate operational reasons, subject to applicable law. Where payment has already been collected for a cancelled order, the applicable refund will be processed.
Orders may be cancelled before dispatch, subject to order status and the applicable cancellation procedure. Once dispatched, cancellation may no longer be possible, and eligible requests will be handled under the Return & Refund Policy.
6. Shipping & Delivery
Orders are processed and dispatched according to the timelines communicated on the website or at checkout.
Delivery timelines may vary depending on the destination PIN code, courier availability, weather, public holidays, operational conditions, and other circumstances.
Free delivery is available on eligible orders above ₹1,500, subject to the applicable shipping terms and exclusions.
Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.
7. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Customers should review the policy before purchasing. Requests must meet the applicable eligibility criteria and reporting timelines.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded under applicable law.
8. User Responsibilities
When using our website, you agree to:
Provide accurate and complete contact, billing, and shipping information.
Use the website for lawful purposes.
Avoid fraudulent transactions or misuse of promotional offers.
Refrain from interfering with website operations, security, or functionality.
Respect the intellectual property rights of Ovelya and other parties.
Keep account credentials confidential, where an account is created.
Ovelya reserves the right to take appropriate action against suspected misuse, subject to applicable law.
9. Intellectual Property
Website content, branding, logos, graphics, text, original product photographs, design elements, and other materials are owned by Ovelya or used under applicable permissions or licences.
These materials may not be copied, reproduced, distributed, modified, or commercially exploited without appropriate authorization, except where permitted by law.
Product images, trademarks, and other materials belonging to third-party manufacturers or rights holders remain subject to their respective rights.
10. Third-Party Services
Our website may rely on third-party services, including payment gateways, shipping providers, hosting providers, and analytics tools.
The availability and performance of these services may be subject to their own terms and operational conditions. We will take reasonable steps to manage issues affecting our services but cannot guarantee uninterrupted availability of third-party systems.
11. Limitation of Liability
To the extent permitted by applicable law, Ovelya shall not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service interruptions, courier disruptions, or temporary website unavailability.
Nothing in these Terms & Conditions excludes liability or consumer remedies that cannot lawfully be excluded or limited under applicable law.
12. Privacy
Personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that relevant information may be processed for order fulfilment, customer support, website operation, security, and other purposes described in that policy.
13. Changes to These Terms
Ovelya may revise these Terms & Conditions from time to time. Updated terms will be published on this page with an appropriate revision date.
Changes will apply as permitted by applicable law. Customers are encouraged to review this page periodically.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of India. Any disputes will be handled by the competent courts or authorities having jurisdiction under applicable law.
15. Contact Information
For questions regarding these Terms & Conditions, please contact us.
Business Name: OVELYA Brand Name: Ovelya Email: ovelyacare@gmail.com Phone: +91 98407 84141 Address: 94/73, Perambur High Road, Chennai, Tamil Nadu, India
