At Ovelya, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the measures we take to protect it when you use our website.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Name and contact details, including email address and mobile number.
Billing and shipping addresses.
Order details, purchase history, and transaction references.
Payment-related information processed through our payment service providers.
Customer support messages and communications.
Device, browser, IP address, and technical information.
Website usage information, including interactions with pages and products.
Cookie identifiers and preferences, where applicable.
We collect information that is reasonably necessary for operating our store, fulfilling orders, providing customer support, and meeting applicable legal requirements.
2. How We Use Your Information
We may use your information to:
Process, confirm, and fulfil orders.
Arrange shipping and delivery.
Send order confirmations, payment notifications, and delivery updates.
Respond to customer enquiries and support requests.
Process eligible returns, refunds, and cancellations.
Maintain website functionality and improve the shopping experience.
Detect, investigate, and prevent fraudulent transactions or misuse.
Communicate relevant products, offers, and promotional information where permitted.
Maintain business, accounting, tax, and transaction records.
Comply with legal obligations and respond to lawful requests.
3. Payment Information
Payments made through our website may be processed by third-party payment gateways or service providers.
Payment information is handled according to the applicable provider’s security practices and terms. We do not intend to collect or store complete payment card credentials on our own systems unless explicitly supported by an appropriately secured and compliant payment arrangement.
Customers should review the applicable payment provider’s terms when using its services.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
Remember shopping cart contents and preferences.
Maintain website sessions and essential functionality.
Understand website usage and performance.
Improve navigation and customer experience.
Support analytics and permitted marketing activities.
You may be able to manage cookies through your browser settings or available website consent controls. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business, including:
Payment gateways and payment processors.
Courier, logistics, and delivery partners.
Website hosting, technical support, and security providers.
Analytics or marketing service providers, where applicable.
Professional advisers and auditors, where necessary.
Government authorities, regulators, or law enforcement agencies when required or permitted by law.
Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Our website may use SSL/TLS encryption and other appropriate security measures where configured.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should avoid sharing passwords, OTPs, or sensitive payment credentials with anyone.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, tax compliance, dispute resolution, and legal obligations.
Information may be deleted, anonymized, or securely disposed of when it is no longer required, subject to applicable retention requirements.
8. Marketing Communications
Where permitted by applicable law and any required consent, we may send promotional emails, offers, or product updates.
You may opt out of promotional communications using the unsubscribe mechanism provided or by contacting our support team.
Transactional communications relating to orders, payments, delivery, refunds, or account security may still be sent when necessary.
9. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information where appropriate.
You may also contact us regarding concerns about how your information is used, request assistance with your account, or withdraw consent where processing relies on consent and withdrawal is legally available.
We may need to verify your identity before responding to certain requests.
10. Children’s Privacy
Our website is intended for general shopping customers and is not specifically designed to collect personal information from children without appropriate authorization.
Where applicable, parents or guardians may contact us if they believe a child’s personal information has been provided inappropriately.
11. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
We encourage customers to review the relevant privacy policies before providing information to third parties.
12. Policy Updates
We may update this Privacy Policy to reflect changes in our website, services, technology, or legal requirements.
The latest version will be published on this page with its revision or effective date.
13. Contact Us
For privacy-related questions, requests, or concerns, contact:
Business Name: OVELYA Email: ovelyacare@gmail.com Phone: +91 98407 84141 Address: 94/73, Perambur High Road, Chennai, Tamil Nadu, India
We will review privacy-related enquiries and respond as appropriate under applicable law.
